FAQs

We accept Visa, Mastercard, AMEX, UnionPay, UCB, PayPal, Afterpay and Zip Pay. To set up a lay‑by, please contact our team.

Yes, we offer lay-by and finance options. Full details are available here. To arrange a lay-by, please contact our team, or use Afterpay or Zip Pay directly at checkout.

No, all orders must be paid in full before your order is picked and loaded into the truck. If you need assistance in paying the balance of your order, please contact our team.

We deliver far and wide across Australia. Our delivery areas include VIC, NSW, SE QLD, SE SA, ACT & Perth*.

Enter your postcode here to see if we deliver to you.

If you reside in one of our delivery zones, we offer a flat rate of only $59 per order — no matter the number of items.

We offer guaranteed 2 week delivery* to all of our delivery areas, excluding Perth, WA.

Still waiting for that new build? No worries! We can keep goods in our warehouse for a maximum of 8 weeks after you have placed an order. If your order was made online please include the holding period in the order notes or contact us.

Our team will notify you of a date when your delivery is scheduled. Due to the volume of deliveries, we cannot provide exact times, but our drivers will call around 1 hour before arrival so you can be ready to receive your order.

Unfortunately, due to our large quantity of deliveries it is really difficult to specify an exact time. Circumstances such as traffic, time spent at previous deliveries and other issues outside of the driver’s control can substantially alter the anticipated time of delivery. We do however offer a service where our drivers will call 1 hour prior to delivery. In most cases this gives the customer the opportunity to get home and meet the driver.

Our deliveres are a drop off service only. Meaning your goods will be placed in a safe place around your home. Drivers will not bring goods into the home.

Yes, you can absolutely pick up your order from our warehouse instead of having it delivered. Just select “Pick Up” at checkout. Orders are usually ready within 24 hours and can be collected at an arranged time.

All items (excluding selected mattresses) come with a standard 12 month warranty, for any issues, please submit a Customer Care claim here

If your order arrives with missing parts or damage, please fill out a Customer Care Claim or contact our customer service team for assistance. We’ll work quickly to resolve the issue for you.

Yes, we sell McPhails Furniture Gift Cards! Available for purchase online here.

Lead times depend on the product. Most out of stock items with confirmed restock dates are listed as pre-order, with the estimated wait time displayed on the product page. Contact our customer service team for assistance with a particular product.

Our furniture is designed for safe use by individuals up to 120kg. 

All furniture items are not customisable however, we do have an upholstered range of bed heads & bases that can be customised on colour.

The main difference between leather and leather air is that leather is made from cowhide whereas leather air is a synthetic material. Think of it almost as a suede.
Read our blog here for a more in depth explanation.

If you are unable to find certain details of a product, please send us a message via the chat bubble or give our sales staff a call.

McPhail's Furniture will charge a 20% cancellation fee for all orders that are cancelled by the customer. This fee will cover associated administration costs and any loss incurred from holding stocks against a customers account (eg. loss of potential sales).

Read our Terms & Conditions to learn more

Unfortunately, we do not offer refunds based on change of mind.

Unfortunately, given the nature of bulky goods we cannot offer a refund or cancellation simply because of change of mind or the item not fitting. The item becomes ‘second hand’ once in your home and cannot be re-sold in the same way, even if in your home of a matter of days. Dimensions are always readily available for you so you must measure if you are concerned about items fitting correctly.