Delivery information

We deliver flat rate for $59 across Victoria, New South Wales, the ACT, South East South Australia (including Adelaide), South East and Far North Queensland, and Perth WA. Outside these zones? Give us a call, we may still be able to help.

Delivery fee and area

$59 flat-rate, drop-off only, applied per order (not per item), across the zones above.

Delivery options

Prefer to skip the wait? Collect for free from our Wangaratta warehouse. Just call us on 03 5721 6058 before you head in so we can have everything ready.

Delivery schedule

Deliveries generally run 6am to 8pm on weekdays, with occasional weekend slots during peak periods. Our courier will call or text you the evening before to confirm your window. Timeframes are estimates based on current conditions, and while we do our best to keep to them, things like traffic can occasionally shift the schedule.

Delivery date

We'll be in touch within 48 hours of your purchase with your delivery date, based on your zone. If it doesn't suit, just let us know and we'll find something that works better.

Delivery timeline

Most online orders ship within 10 business days, though some take a little longer, please allow up to 30 business days. Postcodes outside our regular routes may take extra time. You'll get confirmation of your delivery run by SMS, phone, or email.

Delivery changes

If circumstances mean your date needs to shift, we'll notify you straight away by SMS, email, or phone.

Holding periods

Not ready for your furniture just yet? We offer a complimentary hold of up to 8 weeks from purchase. We'll contact you within 48 hours to lock in a date within that window, if you can't make it, just give us 48 hours notice.

Where we deliver to

Goods are delivered to the front door of your address. For apartments or units, we deliver to the ground floor foyer. Our driver may offer extra help depending on access and safety.

Bulkier items

Our team runs one-man deliveries, so you may need to lend a hand with bigger pieces like lounge suites.

Someone to be home

As it's a door-to-door service, we need someone present to receive the order. If nobody's home on the day, we'll leave your items and send photo proof of delivery. Prefer a safe drop spot arranged in advance? Just let us know.

PO boxes

We're not able to deliver to PO boxes, a physical address is needed at checkout.

Re-delivery

If nobody's home and there's no secure spot to leave your goods, a $150 redelivery fee applies to cover the extra trip.

Outside our zone

Get in touch and we'll check what's possible for interstate delivery on select items.

Shipping insurance

Full insurance is included on all deliveries for items lost or damaged in transit.

Out of stock items

If something's out of stock, delivery will be delayed until it's back in.

Cancellations

Cancelled orders may incur a 25% fee to cover admin and lost sale time. Cancellations made within 48 hours of your scheduled delivery may incur a $150 fee to cover handling and re-warehousing.

Before you order

Worth a read before you check out: our Return, Repairs and Refunds Policy (defects reported within 7 days of receipt) and our Terms and Conditions.

Got a delivery question?

Reach out using the form below and we'll get back to you.